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The Serenity Collections Ltd
Osiligilai Mara | A Serenity Collection
Last updated · September 2026
At The Serenity Collections, we believe privacy should be treated with the same care, discretion and respect that we bring to every aspect of our guest and partner relationships.
This Privacy Policy explains how The Serenity Collections Ltd (“The Serenity Collections”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information in connection with Osiligilai Mara, our websites, communications, partnerships, media activities and services.
It also explains the choices and rights available to you in relation to your personal information.
We process personal data in accordance with applicable data protection and privacy laws, including the Kenya Data Protection Act, 2019 and regulations made under it. Where other data protection laws apply to particular processing activities, we will comply with those requirements as applicable.
The Serenity Collections Ltd is the owner and operator responsible for Osiligilai Mara and its associated hospitality activities.
For the purposes of applicable data protection law, The Serenity Collections Ltd acts as the data controller where we determine why and how your personal information is processed.
The information we collect depends on how you interact with us and may include:
Your name, title, email address, telephone number, country of residence, postal address and other contact details.
Where you contact us as a travel professional, journalist, photographer, filmmaker, creator, supplier or other business contact, we may collect information including your company, professional role, markets served, media type, professional profiles and information you choose to provide regarding a proposed partnership, visit, project or collaboration.
Information contained in enquiries, emails, forms, telephone conversations and other communications with us.
When reservations and guest services become available, we may collect information necessary to arrange and manage a stay, including booking details, travel arrangements, preferences, payment information and special requests.
When you use our website, certain information may be collected automatically, including IP address, browser and device type, pages viewed, referring website and information collected through cookies and similar technologies.
We may collect personal information:
Where we receive personal information about you from another source, we will handle it in accordance with applicable data protection law and provide any information or notification required by law.
We use personal information only where we have an appropriate and lawful reason to do so.
Depending on your relationship with us, we may use your information to:
Receive, assess and respond to enquiries submitted through our website or other communication channels.
Assess partnership enquiries, provide relevant rates and property information, support proposals and itineraries, arrange familiarisation visits and maintain relationships with travel advisors, tour operators and DMCs.
Evaluate media and collaboration proposals, provide approved press materials, arrange interviews and consider property previews, filming, photography, media visits and hosted stays.
When reservations become available, process bookings, communicate with guests, arrange requested services and experiences, process payments and provide personalised hospitality.
Operate, secure, maintain and improve our digital services and understand how visitors interact with our website.
Prevent fraud and misuse, maintain security, comply with legal obligations, establish or defend legal claims and protect the rights, property and safety of our guests, personnel, partners and others.
We process personal information only where permitted by applicable law.
Depending on the circumstances, our legal basis may include:
Where you have freely and specifically agreed to a particular use of your personal information.
Where processing is necessary to enter into or perform a contract with you.
Where processing is necessary for us to comply with a legal or regulatory requirement.
Where processing is reasonably necessary for a legitimate business purpose and those interests are not overridden by your rights and interests, where this basis is permitted by applicable law.
We may rely on another legal basis recognised by applicable law where appropriate, including where necessary to protect vital interests.
Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
We value our relationships with the travel professionals who introduce guests to Osiligilai Mara.
When you register or engage with us as a travel professional, we may use the information you provide to understand your business, assess and manage a potential or existing commercial relationship, and provide relevant information about Osiligilai Mara.
This may include:
Registration through our website does not automatically create an agency agreement, commercial relationship, entitlement to commission, preferential rates or other contractual relationship with The Serenity Collections.
Any applicable commercial terms, rates, benefits or partnership arrangements may be subject to separate eligibility requirements and agreements.
We welcome interest from journalists, photographers, filmmakers, creators and other storytellers whose work resonates with the Osiligilai story.
When you submit a media or collaboration enquiry, we may use the information you provide to understand your work, assess your proposal and explore a potential relationship with Osiligilai Mara.
We may also review professional information that you provide or direct us to, including your publication, website, portfolio, channel or professional social media profile, for the purpose of evaluating your enquiry.
Media visits, property previews, interviews, filming and photography opportunities, content collaborations and hosted stays are considered individually and remain subject to availability, suitability and our approval.
Submitting an enquiry does not guarantee a collaboration, property access, hosted stay or other benefit.
As Osiligilai Mara begins accepting reservations, we may collect and use information necessary to arrange and manage your stay.
This may include:
Guest names, dates of stay, room arrangements, booking references and related reservation details.
Arrival and departure details, transfers and other information necessary to coordinate your journey.
Information you choose to share with us about accommodation, dining, activities and other preferences that help us personalise your stay.
Information required to process payments, invoices, refunds and other transactions.
Information necessary to fulfil accessibility, dietary, health or other special requests.
Some special requests may reveal sensitive personal information. Where this occurs, we will process such information only where necessary, with appropriate safeguards and where we have a lawful basis to do so.
We distinguish between communications necessary to respond to an enquiry or manage our relationship with you and communications sent for marketing purposes.
Where required by applicable law, we will obtain your consent before sending you marketing communications.
If you choose to receive news, property updates, offers or other communications from The Serenity Collections, you may change your mind at any time.
Every electronic marketing communication will provide a simple way to unsubscribe. You may also contact us directly to change your communication preferences.
We will not require you to agree to unrelated marketing as a condition of submitting an ordinary enquiry.
Our website may use cookies and similar technologies that are necessary for the website to operate securely and effectively.
With your consent, where required, we may also use non-essential technologies to understand how visitors interact with our website and to improve the digital experience.
Support functions necessary for the website to operate properly and securely.
Help us understand how our website is used and how we can improve it.
Allow the website to remember certain choices or settings where these features are available.
May be used to understand the effectiveness of our communications or deliver relevant marketing where we have the appropriate permission to do so.
Where consent is required, non-essential cookies will not be activated until you have made your choice.
You can review or change your preferences through our cookie controls.
Further information about the technologies we use, their purposes and duration is available in our Cookie Policy.
We do not sell your personal information.
We share personal information only where reasonably necessary for our operations, to provide requested services, to protect legitimate interests or where required by law.
Depending on the circumstances, we may share information with:
Where another organisation processes personal information on our behalf, we require appropriate contractual, confidentiality and data-protection safeguards.
We do not permit our service providers to use personal information entrusted to them for unrelated purposes.
Some of our service providers, systems, partners or recipients may be located outside Kenya.
Where personal information is transferred outside Kenya, we will take appropriate steps to ensure that the transfer complies with applicable data protection law and that appropriate safeguards are in place.
Depending on the circumstances, these safeguards may include contractual protections, recognised adequacy mechanisms, your consent where legally appropriate, or another lawful transfer mechanism.
Where sensitive personal data is transferred outside Kenya, we will apply any additional safeguards required by applicable law.
We take reasonable and appropriate technical and organisational measures designed to protect your personal information against:
Our safeguards may include appropriate access controls, authentication measures, system security, confidentiality requirements, backups and contractual protections with service providers.
While we take the protection of personal information seriously, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, accounting, operational and security requirements.
In determining how long information should be retained, we consider:
When personal information is no longer required, we will securely delete, destroy or anonymise it in accordance with our retention procedures.
We respect your rights in relation to your personal information.
Subject to applicable law and any lawful limitations, you may have the right to:
Know how and why your personal information is being processed.
Request access to personal information we hold about you.
Ask us to correct personal information that is inaccurate or misleading.
Request deletion of your personal information where the law gives you that right.
Object to certain processing or ask us to restrict how your information is used in appropriate circumstances.
Withdraw your consent at any time where we rely on consent to process your information.
Ask us to stop using your personal information for direct marketing.
Contact us about how your personal information has been handled or lodge a complaint with the appropriate data protection authority.
We may need to verify your identity before responding to a request in order to protect your information against unauthorised access or disclosure.
To exercise any of these rights, please contact: privacy-matters@theserenitycollections.com
Our website is not designed to collect personal information directly from children without the appropriate involvement of a parent or legal guardian.
Where information relating to a child is necessary in connection with a family reservation or hospitality service, we will process that information only where appropriate and in accordance with applicable law.
We do not knowingly use children’s personal information for direct marketing.
Our website may contain links to websites, social media platforms or services operated by third parties.
These organisations operate independently from The Serenity Collections and may have their own privacy policies and data-processing practices.
We encourage you to review their privacy information before providing personal information to them.
We are not responsible for the privacy practices, content or security of independent third-party websites or services.
We do not currently make decisions that produce legal or similarly significant effects about website visitors, travel professionals, media contacts or guests solely through automated processing.
If this changes, we will provide the information and safeguards required by applicable law.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The most current version will always be available on our website and identified by the “Last updated” date at the beginning of this policy.
Where a change materially affects how we use your personal information, we will take appropriate steps to notify you where required by law.
If you have a question, concern or request regarding this Privacy Policy or how we handle your personal information, please contact us.
We will review privacy enquiries and complaints and respond in accordance with applicable law.
If you have concerns about how we have handled your personal information, we encourage you to contact us so that we have an opportunity to address them.
You also have the right to raise a concern or lodge a complaint with Kenya's Office of the Data Protection Commissioner (ODPC).
Cookie Policy
The Serenity Collections Ltd — Osiligilai Mara | A Serenity Collection
Last updated · September 2026
This Cookie Policy explains how The Serenity Collections Ltd (“The Serenity Collections”, “we”, “us” or “our”) uses cookies and similar technologies when you visit our websites.
It explains what these technologies are, why we use them and the choices available to you.
This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use and protect personal information.
Cookies are small text files that may be placed on your device when you visit a website.
They allow websites to recognise a device, remember certain information and perform functions necessary for the website to operate.
We may also use similar technologies that perform comparable functions. In this policy, we refer to these collectively as “cookies.”
We may use cookies to:
We will not use non-essential cookies without obtaining consent where applicable law requires us to do so.
These cookies are required for the website to function properly and securely. They may support functions such as security, network management, accessibility and remembering your privacy choices. Because these cookies are necessary for the operation of the website, they cannot generally be switched off through our consent mechanism.
These cookies help us understand how visitors use our website, such as which pages are visited and how visitors navigate between them. We use this information to understand website performance and improve the experience we provide.
These cookies allow our website to remember choices you make and provide enhanced or more personalised functionality where available.
These technologies may help us understand the effectiveness of our communications and, where applicable, provide more relevant advertising or content. We will use these technologies only where we have the appropriate permission to do so.
When you first visit our website, you will be given a choice about the use of non-essential cookies.
You can choose to:
Allow both essential and permitted non-essential cookies.
Allow only cookies necessary for the website to operate.
Choose which optional categories you wish to allow.
You can review or change your preferences at any time through Cookie Settings.
Withdrawing your consent will not affect the lawfulness of processing carried out before your preferences were changed.
Cookies may remain on your device for different periods depending on their purpose.
Session cookies operate only for the duration of your browser session and are generally deleted when you close your browser.
Persistent cookies remain on your device for a defined period or until you delete them.
The duration of individual cookies will depend on the technology and service being used. Where appropriate, details of the cookies used on our website and their duration will be made available through our Cookie Settings or cookie information table.
Some features or services used on our website may be provided by third parties.
Where permitted by your cookie preferences and applicable law, these third parties may place or access cookies or similar technologies on your device.
Such providers may include, for example, providers of website analytics, embedded content, communications or other digital services.
Where third parties process personal information independently for their own purposes, their processing will be governed by their own privacy and cookie policies.
We encourage you to review the privacy information provided by those organisations.
Most web browsers allow you to manage cookies through their settings.
Depending on your browser, you may be able to block cookies, delete existing cookies or receive a notification when a website attempts to place a cookie on your device.
Please be aware that blocking or deleting strictly necessary cookies may affect the operation or functionality of our website.
Your browser settings operate separately from the cookie preferences available through our website.
We may update this Cookie Policy from time to time to reflect changes to the technologies we use, our website, our business practices or applicable legal requirements.
The current version will always be available on our website and identified by the “Last updated” date at the beginning of this policy.
Where appropriate, we may also notify you of material changes through our website or cookie preference mechanism.
If you have questions about our use of cookies or how we handle personal information, please contact:
For further information about how The Serenity Collections collects, uses, shares and protects personal information, please see our Privacy Policy.
Your trust matters to us. So does your privacy.